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SHIPPING INFO

WE USE TRUSTED DELIVERY PARTNERS PLEASE NOTE, YOU WILL BE NOTIFIED WITH THE SHIPMENT DETAILS WITHIN 2 DAYS OF PLACING YOUR ORDER. TRACKING OPTION IS AVAILABLE. 

Orders are usually dispatched within 2 days of order and reaches the customer in 4-5 working days in domestic orders. Ceramic products are prone to break if mishandled by shipping company. It is not the responsibility of the seller, NMZ. All our products are packed with maximum buffer and protection to avoid any breakage. 

GENERAL INFO

TERMS & CONDITIONS

This website is operated by NMZ GAMES. Throughout the site, the terms “we”, “us” and “our” refer to NMZ GAMES. NMZ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

 

Returns & Refunds

We will try our best to ship the product well packaged to avoid breakage, but in case the product breaks in transit, write back to us with images of the delivered product. Unfortunately we won't be able to refund but can work it out with either a replacement of the same item or the purchased price off on another item. Replacement is subject to another piece availability as all peices are unique and limited. In such a case, you may have to wait longer if the product is to be created again.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are certain situations where only partial refunds are granted: (if applicable) - 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

 

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate We reserve the right, but are not obligated, to limit the sales of our products or Services to any
person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

• All prices are inclusive of applicable taxes
• All online or advance booking orders that cannot be fully or partially delivered will be refunded within 15 days of order cancellation.
• All Duties & Taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.

• For refund please mail to nikita@nmzgames.com

• In case you are not satisfied with the product please write to nikita@nmzgames.com

PAYMENT, PRIVACY POLICY

PAYMENT
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI- DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of Brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

  • The product I am looking for is sold out. When will it be available again?
    The House Of Pop-up is a pop-up store which means the products you see available will be limited in number and will run out of stock when someone places an order of it. However, you can reach out to me on the website contact form or mail nikita@nmzgames.com with the product name that you would like to order. I could let you know if the same product would be available in the next pop-up or if it could be made to order as a special order. This may take time and cost may be different.
  • Do you do custom orders?
    Yes, we are open to custom orders. Reach out on the website contact form or mail nikita@nmzgames.com or WhatsApp on +91 9819660648. Working hours - 10 am - 7 pm.
  • Do you ship Internationally?
    Yes. At the time of checkout you would see a list of country options under address. If your region shows available in the dropdown menu then it can be shipped. Please check the final price at time of checkout as shipping oversees would add the extra shipping fees. In case you have any more questions or doubts, please email me nikita@nmzgames.com or reach on WhatsApp - +91 9819660648 and it can be worked out.

FAQ

FAQ
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